Terms & Conditions

These terms govern your use of http://therustictablecompany.uk and any order you place with us. Please read them carefully before purchasing.

1. About us

This site is operated by Dekkor Home LTD trading as The Rustic Table Company, a company registered in England & Wales under company number 14345853, with its registered office at 424 Margate Road Westwood, Ramsgate, Kent, England, CT12 6SJ. Our VAT registration number is GB441624709. You can contact us by email at info@therustictablecompany.uk or by phone on +447951534406.

2. Definitions

"We", "us", "our" mean Dekkor Home LTD trading as The Rustic Table Company. "You" means the person placing an order. "Goods" means the furniture you order. "Contract" means the contract between you and us for the supply of Goods.

3. Placing an order

By placing an order you confirm you are at least 18 and resident in the United Kingdom. Your order is an offer to buy. We accept your offer (and a binding contract is formed) only when we send you an order confirmation email. We may decline an order — for example if a Good is unavailable, the price was incorrectly listed, or we cannot deliver to your address — and in that case we will refund any payment in full.

4. Made-to-order goods

All of our furniture is handcrafted to your specifications. By placing an order, you acknowledge that the right to cancel under the Consumer Contracts Regulations 2013 does not apply, save where the Goods are faulty or do not conform to the contract. Your statutory rights under the Consumer Rights Act 2015 are not affected. See our Returns & Refunds page for full detail.

5. Price & payment

All prices on the site are in pounds sterling (GBP) and include VAT at the prevailing rate (20% at the date of these terms). Delivery is free in England; Wales, Scotland and Northern Ireland carry a delivery charge based on your postcode, shown at checkout before payment. We deliver within mainland Britain and Northern Ireland only: the Isle of Man, Channel Islands, Isles of Scilly, the Republic of Ireland and addresses outside the United Kingdom are arranged by hand on request (see Delivery). Payment is taken in full at the time of order, unless you choose to pay by deposit (see section 5A). We reserve the right to correct any obvious pricing errors before the contract is formed.

5A. Paying by deposit

Where we offer it at checkout, you may choose to pay for your order in two instalments instead of in full:

Deposit. You pay 50% of the order total (rounded up to the nearest penny) by card when you place your order. The deposit amount and the balance are shown at checkout before you pay.
Balance. The remaining amount is fixed when you place your order and will not increase. When your Goods are ready we email you an invoice for the balance, which you can pay securely online. The balance is due within the number of days stated at checkout and on the invoice (currently 7 days from the invoice).
Delivery. We deliver, or make the Goods available for collection, once the balance has been paid.
Cancelling before work starts. If you cancel before we start work on your Goods, we will refund your deposit in full.
Cancelling after work has started. Because your Goods are made to your specifications, once work has started we will keep only the costs we have already reasonably incurred in making them (for example materials cut or ordered for your piece and time already spent) and refund the rest of your deposit. We will tell you what those costs are on request.
If the balance is not paid. If the balance is not paid by its due date we will contact you. If it is still unpaid at least 14 days after we have written to you, we may cancel the Contract. In that case we will keep only the costs described above and refund the remainder of your deposit.

We issue a VAT invoice for each instalment when it is paid, and a credit note for any refund. Your statutory rights under the Consumer Rights Act 2015 are not affected.

6. Delivery

Lead times and delivery options are described on our Delivery page. Risk in the Goods passes to you on delivery; ownership passes once we have received payment in full and you have received the Goods.

7. Faulty or damaged Goods

If your Goods are faulty, damaged in transit, or not as described, please contact us within 48 hours of delivery for visible damage, or as soon as reasonably possible for any other fault. We will repair, replace or refund in line with the Consumer Rights Act 2015.

8. Solid timber characteristics

Solid wood is a natural material. Variations in grain, colour, knots and small movement are inherent and are not defects. We supply a care guide with each piece.

9. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law. Subject to that, our total liability for any Contract is limited to the price you paid for the Goods under that Contract. We are not liable for loss of profit, loss of business, or any indirect or consequential loss.

10. Privacy

We process your personal data in accordance with our Privacy Policy.

11. Events outside our control

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including supplier failure, transport disruption, or extreme weather. Where such an event materially affects your order we will keep you informed and, where appropriate, offer a refund.

12. Governing law

These terms and any Contract are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. Nothing in this clause affects your rights as a consumer to bring proceedings in the courts of the part of the UK in which you live.

13. Complaints & ADR

If you have a complaint, please email info@therustictablecompany.uk and we will do our best to resolve it within 14 days.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your Contract is the version on the site at the date your order is accepted.